Scope it around the operation.
We map transactions, customer journeys, channels, sites, systems and service outcomes — then design the right solution around how the operation actually works.
Transaction + Customer Experience
Power every transaction. Elevate every experience.
4POWER brings transaction infrastructure and customer experience into one operating model — connecting self-service, digital channels, journey orchestration, experience intelligence and AI.
Global institutions. Powered by 4POWER.
Solutions
Transactions move. Experiences improve.
powerTX runs the transaction. powerCX understands and orchestrates the experience around it. Two platforms, deployed, integrated and operated by one accountable team.
powerTX
Transaction Experience
Self Service Banking, Orchestrated.
Network health
View platform
96/100
- Uptime99.8
- Cash-in99.4
- Response97
Deposit Machines
High-speed bulk cash deposit with note validation, denomination-level data and same-session credit into the core banking system.
- Throughput800 notes/min
- Capacityup to 30,000 notes
ATMs & Recyclers
Dispense and recycling terminals that put the same notes back into circulation.
- CassettesRecycle · dispense
- Cash cycleSelf-replenishing
Payment Kiosks
Utilities, telecoms, school fees, government collections and merchant billers.
- TenderCash · card · wallet · QR
- ReceiptPrinted and SMS
ATM Services
First and second line maintenance across multi-vendor estates — including cassette repair and terminal refurbishment.
- FLMJams · consumables · cash
- SLMModules · cassettes
Branch on Wheels
A self-service branch built into a vehicle — deposits, withdrawals and payments taken to markets, campuses and communities the branch network does not reach.
- ServicesDeposit · withdrawal · payments
- CoverageScheduled routes and stops
Digital Branches
Compact, bank-branded service points combining self-service, assisted service and remote specialists — from unattended micro points to full anchor branches.
- FormatsMicro · service · anchor points
- DeliveryDesigned, built and operated
powerCX
Customer Experience
Experience. Understood. Orchestrated.
Experience health
View platform
84/100
- Journeys92
- Channels81
- Voices78
Journey Orchestration
Coordinate appointments, arrivals, routing, queues, service and follow-up as one connected journey across physical and digital channels.
- TouchpointsKiosk · display · mobile
- NotificationsWhatsApp and SMS
AppointmentsLive wait timesQueuesFeedbackCounter allocationReputation Management
Capture feedback, ratings, reviews and sentiment across channels and locations — then close the loop on what matters.
72NPS+8 vs last quarter4.6/5CSAT1,284 responsesCX Analytics
Connect operational data with customer perception to expose friction, experience drivers and opportunities across every channel.
AI Agents
AI agents that answer, triage, resolve and complete tasks — with context preserved through human handoff.
One accountable partner
One partner.One contract.One number to call.
Technology, software, integration and operations across powerTX and powerCX — delivered as one accountable solution, with one partner responsible beyond go-live.
Single SLA accountability
One partner. End-to-end ownership.
Live operations
0%
Uptime SLA
Monitored 24/7
What the single contract covers
Hardware
Self-service machines, kiosks, displays and service-point technology, supplied and installed.
Software
powerTX and powerCX applications, orchestration, monitoring, analytics and intelligence.
Integration
Core platforms, CRM, payments, identity, data and communications — connected end to end.
Operations
Platform monitoring, field service, SLA management and continuous optimisation under one operating model.
In numbers
$0B
Transaction value processed
0M
Customer journeys delivered
0+
Days transforming businesses
0+
Countries supported
How we deliver
End to end. Or wherever you need us.
4POWER connects strategy, technology, integration and operations across powerTX and powerCX. One team carries the outcome from scope to live operation — without the gaps that appear when platforms, vendors and service teams work in isolation.
Connect it to the systems that matter.
Core platforms, CRM, payments, identity, data, messaging and reporting — connected into existing workflows, tested and ready for production.
Take it from plan to live.
Hardware, software, configuration, site readiness, commissioning and rollout — coordinated as one deployment across physical and digital channels.
Keep it performing.
Central monitoring, field support, SLA management, transaction performance, journey intelligence and continuous optimisation across the deployed estate.
Take all four
Or start wherever you need us
Industries
Built for environments where every interaction matters.
Different sectors. Same challenge: transactions and customer interactions need to move reliably across physical and digital channels — with measurable service, connected data and clear accountability.
Banking & finance
Self-service transactions, cash automation, digital branch formats, customer journey orchestration and experience intelligence.
Government
Payments, appointments, service-centre journeys, citizen feedback and performance intelligence across physical and digital channels.
Telecom
Collections, wallet cash-in, retail service journeys, reputation intelligence and AI-assisted customer support.
Utilities
Payment collection, billing integration, service-centre journeys, customer feedback and estate-level performance intelligence.
Healthcare
Reception, appointments, patient journeys, payment collection, feedback and experience analytics across the service environment.
Retail
Payments and merchant cash automation alongside service journeys, customer feedback and reputation intelligence across locations.
Why 4POWER
Most vendors supply. We stay accountable.
01
Operational understanding
We understand how transactions move, how customers move and where operations break down — across physical and digital environments.
02
Done-for-you execution
One point of contact from design through deployment. No vendor juggling, no integration gaps, no abandonment after go-live.
03
Ownership beyond go-live
Continuous monitoring, proactive maintenance and periodic optimisation are written into the contract, not sold afterwards.
04
Physical and digital in one layer
Devices, software, data, integration and service journeys delivered together — the join most suppliers leave to the client.
Tell us where the friction is. We will take it from there.
Whether the friction sits in a transaction, a service journey, a customer signal or the systems connecting them, the first conversation is about the outcome — not the product.
We design around the outcome.
We connect the technology and the experience.
We operate it. We answer for it.