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The Future Branch

Smart Automation and Self Service

Reduce Cost and Improve Service at the Same Time

As business face the dual challenge of driving down costs and streamlining operations, they need solutions that optimize staff productivity while improving customer service.

And this is about delivering comprehensive services, to customers, quickly. Capturing new clients is key and solutions which help enterprise improve their customer-focused delivery channels are seen as a major point of brand differentiation. This requires skilled agents to spend maximum time with customers. Smart means linking the back office and front office. Any information available within the Bank can be quickly downloaded to kiosks, tablets, printers and other devices and customer queries and information requests are answered in the shortest possible time.

Machines provide a quick, secure and convenient pay-in facility for customers. They capture deposits and issue a detailed acknowledgement slip in little more than 10 seconds, which helps to migrate customers away from conventional teller positions.

Cheque deposit machines accept cheques (single or bulk) and provide a receipt with an image of the cheque to customers. Moreover the cheque clearing process starts as soon as the cheque is deposited saving valuable time in obtaining credit.

Although simple in itself, bill-payment processing is perhaps the most challenging element for in-branch automation due to the need to accommodate multiple billers and the requirements to pass through Customer identification and references; but when automated, this make the process fast and accurate.